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Frequently Asked Questions

What are your candles made of?

Miletree candles are made with all-natural coconut soy wax, braided cotton wicks, and scented oils with no other additives or dyes.

 

Where are your candles made?

All of our candles are hand-poured and packaged in the US, currently in Los Angeles,CA.

 

Do you have a store I can visit in-person?

At this time we do not have a stand-alone store of our own.

 

How long do your candles last?

As long as you keep the wick trimmed, and only burn them for 4 hours MAX at a time, our 6.5oz ceramic candles last over 50 hours.

 

Why should I trim the wick and how long should I burn your candles for?

These are good practices for any candle and are meant to prolong a candle’s burn time. If the wick is longer it creates a larger flame and melts the wax faster. The melted wax (not the flame) is what gives off the candle’s scent, so cutting your wick will maximize your candle’s scent when lit. Keeping the wick trimmed and burning for 4 hours MAX at a time, slows everything down so you get a longer burn time!

 

How quickly will my order ship?

We make every effort to ship your orders as quickly as possible. Most orders placed before 3pm PST Monday-Friday will be processed for shipping the same day. For Saturday orders placed before 12pm, they will get processed the same day. We do not process orders on Sunday, any purchases made on Sunday will get processed the next business day, Monday. Currently, all orders are shipped from Los Angeles via UPS or USPS Priority Mail. You will receive a tracking number for your order when it is fulfilled. If you have questions please email us at info@miletreecandles.com.

 

How are the shipping costs calculated?

All shipping costs are calculated at checkout, and the cost will vary based on location!

 

What is the difference between paraffin wax and coconut soy wax?

Paraffin wax is refined from crude oil, coconut soy wax is made from a blend of soybeans and coconut oil - which is considered to be a renewable resource. Compared to paraffin, coconut soy wax burns cleaner with no petrol-carbon soot. Coconut Soy wax burns slower than paraffin wax, so all in all Coconut Soy wax candles will last longer, and it's better for the environment!

 

Can I buy your products wholesale to sell them in my store?

Absolutely! To learn more about joining our growing list of wholesale partners, contact us!

 

Do you offer any discounts on large orders?

Yes! For more information on bulk pricing, contact us! Examples of large orders we’re happy to accommodate are: Candles as wedding or party favors, corporate gifts/giveaways, candles as a gift to your clients or vendors, candles to burn in your salon/spa/hotel/ or AirBnB.